Help and Support
At Pujiang Muzhi Knitting, we don't just craft premium lingerie and hosiery - we weave exceptional service into every thread. Our multilingual support team is available around the clock to ensure your complete satisfaction with our products and services.
How do I choose the right size?
Please refer to our Size Guide on each product page. If you're unsure, feel free to contact our customer service for personalized sizing advice.
What if I receive a damaged or wrong item?
Please contact us within 7 days of delivery with your order number and photos. We’ll resolve the issue as quickly as possible.
Is my personal information safe?
Absolutely. We value your privacy and follow strict security practices to protect your personal data. View our [Privacy Policy] for full details.
Order Confirmation
Instant email/SMS confirmation upon successful payment , Can't find it? Check spam folder or request resend
Shipping Information
Global Shipping Options
| Service | Coverage | Delivery Time | Tracking |
|---|---|---|---|
| Standard | Worldwide | 7-15 business days | Included |
| Express | 30+ countries | 3-5 business days | Included |
Note: Customs clearance may add 2-3 days for international orders
Return Policy
Our 30-Day Satisfaction Guarantee
- ✔ Acceptable: Unworn items with original tags and packaging
- ✖ Excluded: Custom ODM products and clearance items
- Start Return Process
Pro Tip: Keep the original shipping box for easiest returns
Payment Information
Accepted Payment Methods
- Credit Cards (Visa/MasterCard/Amex)
- PayPal
- Bank Transfer (for orders over $500)
100% Fraud Protection: All transactions are SSL encrypted
Customer Support
Customer Service Channels
- ☎ Hotline: +86-579 84256831 (English/中文)
- ✉ Email: anna@vaqua.net (response within 4 hours)
- 💬 Live Chat: Available 8:00-22:00 GMT+8
Design & Bulk Order Specialists
- OEM/ODM inquiries: anna@vaqua.net
- Wholesale accounts: anna@vaqua.net
